Boo & Harvey Ltd
The Foot Centre
Website Privacy Statement
The Purpose of this privacy statement is to explain how Boo & Harvey Ltd, owners of The Foot Centre, process personal data to fulfil its data protection responsibilities. This statement will be supplemented by ‘specific to client’ privacy notices when needed. The scope of this statement covers all related activities by the staff of Boo & Harvey Ltd referred to as B&H for the remainder of this document.
The Role of B&H in data protection terms is that of a data controller where it determines the purpose and use of personal data collected. Once received it becomes the responsibility of the privacy manager (PM) to ensure that it is processed in accordance with the latest UK data protection legislation. To contact the PM please use email@example.com. B&H is registered with the Information Commissioner’s Office (ICO).
The personal data processed by B&H will be basic contact information for the purposes of responding to general enquiries, making bookings and staying in touch once your treatment has finished. Due to the nature of the services on offer, it will also be necessary to collect and process health related data. If B&H is not given all of the requested information, it may result in an incomplete service being provided.
B&H’s duty of confidentiality means that B&H staff will treat clients’ personal data with due respect and in confidence. It is only disclosed to those that need to know it. B&H uses reasonable organisational and technical measures to ensure personal data is kept secure including the use of the Cliniko platform for bookings and storing your medical notes. B&H also expects the same duty of confidentiality of all third parties with whom it shares personal data, including sub-contractors.
B&H processes personal data against a lawful basis as described below:
In all cases the processing of personal data by B&H shall be:
B&H will share personal data, but only when absolutely necessary, with some or all of the following third parties:
On-line consultations with B&H are not normally recorded although it may be necessary to take still images during the consultation for the purposes of providing our services. If recording is beneficial, then you will be asked for your consent prior to recording.
B&H will process your personal data in the UK either on standard office equipment or using Cliniko (see above). Email is processed using a reputable web-based provider and mobile phone contacts are stored on both office IT equipment and mobile phones.
B&H follows a retention schedule to determine the length of time it holds different types of personal data. The retention schedule is shown below:
At the end of the retention schedule B&H will either return, destroy or delete your personal data and any associated emails or relevant documentation. If it is technically impractical to delete electronic copies of personal data, it will put it beyond operational use. It should be noted that B&H allows up to 3 months after the retention schedule to complete the action.
The B&H website links to appropriate business websites of interest. If these are used, you should be aware that the B&H has no responsibility for the control, content or handling of your personal data by these other websites.
The General Data Protection Regulation defines the rights that you have (although these do not apply in all situations), For convenience, these rights are shown below:
Further details on data subjects’ rights can be found on the Information Commissioner’s Office (ICO) website: https://ico.org.uk.
Raising concerns, exercising rights or making queries about B&H’s processing of personal data can be done by contacting the privacy manager. Please be aware that we will need to determine your identity before responding fully, therefore, you may be asked for proof of ID or other material that, in context, will enable us to confirm your identity. Alternatively, if you have a complaint, you may contact the ICO directly, using the details provided above.